Information

All our products are guaranteed to be 100% authentic. All products offered in our shop are genuine and conform to the directions and essential safety requirements imposed by the 89/686 EEC directive. These products manufactured by the respective companies are delivered to you in their original case with the by the manufacturer. We have only genuine products.

All our glasses have a guarantee that covers all production defects but not damages due to ordinary use of the item. In order to value if the defect is under guarantee, please send some pictures that show the defect to [email protected] Any spare parts that are not under guarantee can be sent with fee.
We ship WORLDWIDE. We support several ways of shipping including DHL Express DHL Worldwide shipping
  • All products available in stock are shipped to you the next day of the confirmation of your payment
  • We will contact you for the delivery time of products that are not in stock
  • Eyewear ordered with prescription usually ships in about 2-3 days
  • Yes, all our glasses have a guarantee that covers all production defects but not damages due to ordinary use of the item.
    In order to value if the defect is under guarantee, please send some pictures that show the defect to [email protected].
    Any spare parts that are not under guarantee can be sent with fee.

    All our glasses are shipped in their original case, hard or soft case according to the model, and they are sent with cleaning cloth, box and possible accessories if due to the manufacturer.
    Yes, it is possible to order spare parts. Spare parts as temples, lenses, nose pads and so on can be purchased. In order to know the prices and the availability, please contact our helpdesk
    Eye-Shop accepts payments with credit cards and Paypal.
    After you give you complete the form of your personal data you will have to press the PAYPAL button and you will be redirected to a safe PayPal form where you will be able to pay for your order.
    Eye-Shop will not have any of your credit card information since you will only enter your data to the paypal safe environment.

    Alternatively you can complete the payment of your order making a bank deposit at the following Bank Accounts:
    National Bank of Greece:   IBAN: GR71 0110 1880 0000 1884 1414 909
    Eurobank EFG:   IBAN: GR05 0260 1070 0002 1020 0526 833
    Alpha Bank:  IBAN: GR84 0140 1440 1440 0231 0003 400
    Piraeus Bank:  IBAN: GR61 0172 1060 0051 0600 6892 770
    Sunglasses Sizes information The sizes mentioned on some products are the horizontal diameter of the lens in millimeters as you can see on the picture .

    Due to Size, Color, Fit, or Other Preferences

    So, you received your glasses in the mail, but they weren’t exactly what you wanted (color, size, style, etc). Don’t worry! We offer 30-day return and exchange policies on all Frames, Sunglasses, and Contacts. (See details below).

    See our How To Return or Exchange an Item below for more information on how to return your product.

    30-Day Exchange Policy 30-Day Return Policy
    Non-Prescription Eyewear
    • Free exchange*
    • Customer pays cost of shipping to Eye-Shop.eu
    • Original packaging must be included
    • Full purchase price refunded
    • Customer pays cost of shipping to Eye-Shop.eu
    • Original packaging must be included
    Prescription Eyewear
    • Free exchange**
    • If new lenses required, customer pays cost of new lenses**
    • Customer pays cost of shipping to Eye-Shop.eu
    • Original packaging must be included
    • Full purchase price refunded minus the lenses price
    • Customer pays cost of shipping to Eye-Shop.eu
    • Original packaging must be included
    Contact Lenses
    • Free exchange*
    • Customer pays cost of shipping to Eye-Shop.eu
    • Original, unmarked, unopened boxes must be included and in good condition
    • Full purchase price refunded minus shipping fees
    • Customer pays cost of shipping to Eye-shop.eu
    • Original, unmarked, unopened boxes must be included and in good condition

    *1. If the value of the exchanged item is more than the value of the originally purchased item, the customer will be charged the price difference. If the value of the exchanged item is lower than the value of the originally purchased item, the customer will receive a credit for the price difference on his/her credit card.
    2. Customers wishing to exchange their purchase can choose to receive store credit instead of product.
    3. Eye-Shop.eu reserves the right to limit the number of returns and/or exchanges at any time.
    4. All eyewear that are made-to-order, cannot be returned or exchanged for any reason other than manufacturer defect.

    **Prescription lenses are custom-made and cannot be resold, therefore we don't apply credit on returns and exchanges. Lens fee applies.

    Questions? Concerns? Contact us

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